I read a blog about generosity. This week he talked about Lifetime Guarantees. He mentioned the great press that L.L. Bean has gotten for honoring returns and garnering loyal customers.

 

I for one will never switch car insurance companies, because they were absolutely there for me when a lady tried to sue me for $100,000. Half the cash was for her, half for her husband who was not actually in the car at the time of the accident. He figured he deserved compensation for watching his wife be stressed out. The extent of my damage was a new bumper, costing me $1,200 which I paid for out of pocket, while her vehicle sustained a scratch. 

Loyalty is a decidedly good attribute for marriage. The trouble is we forget that loyalty only comes into play when there is a reason to jump ship. Standing by your product when the customers have no complaints is a cinch. But when they take issue with the workmanship, and you set things right, you have entered into the realm of trustworthiness.

 

Being my insurance agent when I make my monthly payments takes neither skill nor fortitude. Any schmuck can cash a check. But to offer reassurance on the phone, and deal with a shifty lady trying to retire at 35 takes guts. 

 

Giving your spouse support when their job is a cake walk, their health is vibrant and their disposition is as breezy  as Andy of Mayberry earns no points. 

 

But standing by him or her when the heat is on forges a bond that lasts well into the next century. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Photo by Chara Odhner

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